Winnings at Poker Baji are processed in two stages. In the first stage, once the game result is confirmed, the amount is credited to your Poker Baji wallet – this is usually instant or takes no more than a few seconds. In the second stage, when you make a withdrawal – that is, transfer the funds to your bKash, Nagad, or Rocket number – it completes within 1 to 3 minutes. The minimum withdrawal amount is ৳300 and the maximum per single withdrawal is ৳1,00,000. For tournament prizes, winnings are credited to your wallet within 24 hours of the tournament ending. If it takes longer than 15 minutes, contact live chat and the support team will verify it right away.
Poker Baji supports the most widely used mobile payment methods in Bangladesh. Currently accepted methods are: bKash (both personal and merchant numbers), Nagad (instant credit), Rocket (Dutch-Bangla Bank mobile banking), and Upay. Some bank transfer options are also available, though mobile banking is the fastest. The minimum deposit amount is ৳200 with no maximum limit, although the payment provider's own daily cap may apply. One important point – the mobile number you use to deposit must be registered in your own name; using someone else's number may cause the transaction to be held. For full details on payment methods, visit the Payments Page View.
Deposits made via bKash or Nagad are usually credited to your wallet within 30 seconds. Occasionally, network delays may extend this to up to 5 minutes. If your balance still hasn't updated after 5 minutes, try refreshing the page and logging in again. If the issue persists, contact us via live chat or at support@poker-baji.net with the following details: (1) date and time of the transaction, (2) amount, (3) payment method used, (4) last four digits of your mobile number, and (5) the transaction ID or reference number from your payment app. If a deposit genuinely fails — meaning the amount was deducted from your mobile banking but never arrived in your Poker Baji wallet — it will be automatically refunded within 24 hours. Notifying our support team can help speed up the process.
Poker Baji has three main support channels. Live Chat — the fastest method, accessible via the icon in the bottom-right corner of the website or app. Average response time is under 3 minutes, with Bangla-language support available seven days a week, around the clock. Email – send an email to support@poker-baji.net. For complex matters such as KYC verification, account recovery, or financial disputes, email is the best option since you can easily attach screenshots and documents. Responses typically arrive within 2 hours, and up to 24 hours for more involved issues. Help Center – for resolving common issues on your own Help Center page has a full step-by-step guide. Support is available in Bangla across all channels. Customer service representatives will never ask for your password or OTP – do not share them with anyone.
Forgetting your password is common and the fix is simple. Go to the login page and click the "Forgot Password?" link. Enter the mobile number or email address you used when registering. If you enter your mobile number, a 6-digit OTP will be sent that is valid for 10 minutes. Use that OTP to set a new password. Your new password must be at least 8 characters long – make it strong by combining uppercase letters, lowercase letters, and numbers. If you have trouble receiving the OTP, try with your email instead. If neither your registered mobile number nor email is still active, contact support and verify your identity with your National ID – your account can then be recovered. Once the password is reset, any active sessions on other devices will be logged out automatically.
Enabling two-factor authentication (2FA) is the single most important step you can take to secure your Poker Baji account. With 2FA active, even if someone obtains your password, they won't be able to log in — because a one-time OTP will be sent to your registered mobile number each time. How to enable it: (1) Log in to your account; (2) click the profile icon in the top-right corner; (3) go to "Account Settings" → "Security"; (4) locate the "Two-Factor Authentication" or "2FA" option; (5) click "Enable" — a verification code will be sent to your registered mobile number; (6) enter the code to confirm — 2FA will then be active. From that point on, you'll need to enter an OTP every time you log in. If you lose your phone or change your number, inform support as soon as possible. Keeping 2FA enabled is strongly recommended, especially for accounts with regular transaction activity.
Poker Baji does not charge any processing fee on withdrawals — you receive the full amount you withdraw. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own cash-out charges, which are outside Poker Baji's control. Withdrawal limits are as follows: minimum ৳300 and maximum ৳1,00,000 per single withdrawal. The daily withdrawal limit is ৳5,00,000. VIP members are eligible for higher limits. Bonus funds require wagering conditions to be met before withdrawal — details are specified in each bonus offer. Large withdrawals may be held pending KYC verification, so it's best to complete identity verification in advance.